How can we help?
We usually respond within 24 hours. Check our FAQ below, or write to us directly.
Write us
Reach out to our team with anything.
[email protected]Answers in one place
How do I create an account?
On the sign-in screen, choose to sign in with your Apple ID, Google account, or email. Registration is quick and secure.
How do I delete my account?
In the app, go to Settings → Delete Account. After confirmation, all your data will be permanently removed.
How do I add a concert?
With the Musician, Orchestra, or Organizer role, you will see a "+" button on the Concerts page. Fill in the title, date, venue, and description.
What if I did not attend a concert after all?
After the concert ends, open its detail and choose "I didn’t attend". The concert and stamp will be removed from your Passport, and your points will be recalculated within 15 minutes.
How do I report inappropriate content?
On any concert, post, or profile, tap the menu → Report. Or write to us at [email protected].
How do I turn off notifications?
In your Profile → Notification Settings you can disable individual types. To turn off completely: iOS/Android Settings → ProMusica → Notifications.
How do concert videos work?
When creating a concert, upload a short video (max 90 s). It will appear in the Watch preview section on the main Concerts page.
Problem or inappropriate content
Inappropriate content
Spam, offensive content, or false information. We review every report.
Report content →Useful links
Wassermann Media
Wassermann Media s.r.o.
Email: [email protected]
Web: wassermann.cz